Refund Policy

A legal disclaimer

1. General Information At Z Commerce, customer satisfaction is our priority. This refund policy outlines the conditions under which refunds may be granted for our digital services and physical products.

2. Digital Products and Services 2.1. Due to the nature of digital goods and services, all sales are final. Refunds will only be considered under the following circumstances:

The purchased service was not delivered as agreed.
A technical issue on our end prevents access to the service or product, and we are unable to resolve it.
Unauthorized charges or billing errors, which must be reported within 7 days of the transaction.

2.2. If you experience any issues with a digital product, contact us immediately at contact@zcommerce.ca

3. Physical Products 3.1. Refunds for physical products are available under the following conditions:

The item is defective or damaged upon arrival.
The wrong product was received.

3.2. To request a refund, customers must contact us within 7 days of receiving the item and provide proof of the issue (e.g., photos of the defect or incorrect item).

4. Refund Process 4.1. To initiate a refund request, please contact our support team at [Insert Contact Information] with the following details:

Order number
Reason for refund request
Supporting evidence (if applicable)

4.2. Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 30 business days using the original payment method.

5. Non-Refundable Items and Services 5.1. The following are non-refundable:

Custom or personalized digital services that have already been delivered.
Subscription-based services after the billing period has started.
Any services that have been partially or fully utilized.

6. Cancellations 6.1. Customers may request a cancellation before the service or product is processed or shipped. Once processing has begun, cancellations may not be possible.

7. Chargebacks and Disputes 7.1. We encourage customers to contact us directly regarding refund concerns before initiating chargebacks or disputes through their bank or payment provider.

8. Policy Changes Z Commerce reserves the right to update this refund policy at any time. Any changes will be reflected on our website.